Welcome to the Think-PLC Help Center. This is where we publish the practical information our customers ask for most often: how to reach us, what happens when you do, and what to have in hand so we can help you faster.

If your machine is down right now

Call 1-888-407-5448. Our line is staffed 24/7/365, and calling gets an engineer on the phone faster than any form can. You can submit the details afterwards.

Everything else

Use the service request form. It routes your request to the right team automatically — machine-down and technical requests go to our field service engineers, project and quote enquiries go to sales.

Guides in this Help Center

• How to submit a service request — what the form asks and why
• Emergency support: when your machine is down — what counts as an emergency and what to do first
• What to have ready before you contact us — the details that shorten a callout
• Remote support and eWON VPN access — how we fix things without driving out
• What happens after you submit a request — how your ticket is handled

Can't find what you need? Ask in the community forum, or send us a request and a real engineer will answer.